Friday, June 28, 2019
Careers >> Technical Writer - Cyber Security
Technical Writer - Cyber Security
Summary
Title:Technical Writer - Cyber Security
ID:130048
Department:Engineering
Location:Pleasanton, CA
Description
Contract Position - may extend or convert based on business needs and budget.
However, okay to submit resume if you cannot convert to FTE


Description: Cyber Security Technical Writer for Multi-Factor Authentication 

Top 3-5 Required Skills: 
1. 2+ years of experience with cyber security technical writing 
2. 2+ years of experience presenting in web conferences 

Desired Skills: 
1. Microsoft Word and PowerPoint 
2. Familiarity with WebEx Training Sessions 

Soft Skills: 
Must have experience and ability to work in a virtual matrixed team environment 
Must be able to clearly communicate written and verbally 
Must be able to interface with customers and communicate technical topics in business terms 
Comfort in presenting to large audiences virtually

Top 3-5 Daily Responsibilities: 
1. Review and write content for the Multi-Factor Authentication program (e.g. websites, end-user help guides, service desk knowledge articles, architecture/requirements/design documents, etc.) 
2. Consult with team members and business partners with regards to the multi-factor program to understand documentation needs 
3. Collect feedback from the enterprise service desk through daily triage calls as part of a continuous improvement model 
4. Hold webinars to train end-users regarding multi-factor authentication and answer questions 
This opening is closed and is no longer accepting applications
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