Contract Only - 3 months

Basic Qualifications:

Education
 • High school diploma or GED required

Certification, Registration
 • If applicable to work environment, Lift Truck Certification within 90 days of hire.
 • CPM certification, APICS certification preferred .

Experience Level: 
• Three (3) years of recent Microsoft Office Suite experience, or similar software (Word, PowerPoint, Excel, Access). 
• Three (3) years of recent experience with Enterprise Resource Planning (ERP) and Business Intelligence Tools.
• Three (3) years of recent Supply Chain experience.
• Three (3) years of recent customer service experience.

Additional Requirements:
• Demonstrated proficiency in Enterprise Resource Planning (ERP) and Business Intelligence Tools, including spreadsheet design and report writing.
• Effective verbal and written communication skills.
• Ability to provide instruction to a variety of users.
• Work independently in a self-directed role, as well as in a team setting, using discretion and good judgment.
• Demonstrated creative problem resolution.
• Ability to negotiate in a hostile or emotional situation.
• Accurate and detail oriented.
• Organize and prioritize independently.
• Demonstrate customer focused service skills.
• Working knowledge of email systems.
• Systems thinker.

Preferred Qualifications:
• Five (5) years of recent experience in Integrated healthcare system/large facility Supply Chain.
• Seven (7) years of recent experience in Supply Chain Operations.
• Two (2) years of recent experience in use of PeopleSoft/Oracle application, or similar applications.
• Three (3) years of recent experience using analytical systems.
• Experience creating procedures and instructional documents.
• Knowledge of medical supplies.
• Business process flow diagramming.

Essential Functions:
• Data Maintenance: Conduct day to day troubleshooting of systems that support the operation, including but not limited to; Enterprise Resource Planning (ERP), Business Intelligence Tools and similar applications. Resolves and/or reports data integrity issues, reports and track system errors, conducts user acceptance testing. Understands physical configuration and how to apply systems thinking to resolve issues. Identify downstream effects caused by data integrity issues, user error, and recommend process improvements. Provides reporting support from within the supply chain applications.
• Customer Service:Provide customer focused service whether in person, via phone or email. Requires a detailed understanding of internal and customer processes and ability communicate solutions in a manner that both educates and resolves the issue.
• Technical Support: Create job aids and procedures, provide details system instructions to others to increase understanding and reduce errors, provide documentation for processes. Work directly with customers to identify problems, test solutions, and monitor effectiveness.
• Coordination of Services: Act as liaison for customer to coordinate the delivery of the product needed by interfacing with Customers within and outside of Supply Chain to satisfy the need. Perform tasks needed to facilitate solution, including but not limited to: respective job workbench, item master updates, recall processing, PAR changes, reporting, resolve stat requests, cycle counts, record destruction, labeling, document distribution, requisition assignment, dashboard review, purchase order dispatching. Provide cross-coverage.
• Support to customers and other duties as assigned.
Perform Daily Supply Chain Reporting Tasks
Perform Daily Supply Chain Requisition and Purchase Order Tasks